Blar i NTNU Open på forfatter "Skaaraas, Jørn Ole"
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Usability in Web-Based Customer Self-Service Solutions
Skaaraas, Jørn Ole (Master thesis, 2006)Main contents: 1. A backround study, including: a. Give a general overview of theories behind satisfaction in customer self-services on the web. b. Give an overview of existing self-service solutions used in the telecom ...